heybaji live Privacy Policy

1. Introduction and Scope

heybaji live is an online gaming and betting platform operated for users in Bangladesh. When you use our website, create an account, or use any of our services, certain personal information is shared with us. This privacy policy sets out the framework for the proper management of that information.

This policy applies equally to all heybaji live services — the website, mobile app, and any other digital channel. Our Terms and Conditions and this privacy policy complement each other — both should be read together.

By continuing to use this website, you are considered to have consented to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested not to use our services. This platform's services are available to users aged 21 and above only.

2. What Information We Collect

heybaji live collects information from two main sources — information provided directly by the user, and information generated automatically during the use of the website.

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form)
• National ID number or other identity documents (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information (for deposits and withdrawals)
• Details of communication with the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Page visit time, duration, and navigation patterns
• Game play history and betting activity logs
• Cookie and session data (details in section 6)

3. Purpose of Data Use

heybaji live uses collected information only for defined and lawful purposes. Misuse or unauthorised use of personal information is against our policy.

• For account creation, verification, and management
• To process deposits and withdrawals — managing transactions via bKash, Nagad, Rocket, and bank transfer
• To prevent fraud, money laundering, and unethical activity
• To provide customer service and 24/7 live chat support
• To inform you of personalised offers and promotions (with your consent only)
• To improve website performance and resolve technical issues
• To comply with applicable laws and regulations
• To manage the VIP membership programme and provide its benefits

If your information is used for any purpose beyond those listed above, we will notify you in advance and obtain fresh consent where required.

4. Data Storage and Security Measures

To keep your information secure, heybaji live has adopted industry-standard technical and organisational measures.

4.1 Technical Security

All our data transmissions are protected by SSL (Secure Sockets Layer) encryption technology. Data stored on servers is secured using AES-256 encryption. Firewalls, intrusion detection systems, and regular security audits are part of our defence framework.

4.2 Retention Period

We retain information for as long as your account is active and for as long as required to meet legal obligations thereafter. Financial transaction records are generally kept for a longer period for audit purposes. When information is no longer needed, it is securely deleted.

5. Sharing Data with Third Parties

heybaji live does not sell or transfer your personal information to third parties for commercial purposes. However, in certain specific circumstances it may be necessary to share information with certain parties:

• Payment processors: Information is shared with bKash, Nagad, Rocket, and banking partners only to the extent necessary to complete transactions.
• Technology service providers: Cloud hosting, data analytics, and cybersecurity providers — who work on our behalf and are bound by confidentiality obligations.
• Game studios and content providers: Game providers including Pragmatic Play, Evolution, JILI, and PG Soft may receive limited information for technical purposes.
• Legal obligations: Information may be disclosed to comply with court orders or legal directives from competent authorities.

The amount of information shared with third parties is kept to a minimum — only what is essential to fulfil the specific purpose.

6. Cookie Policy

heybaji live uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser that improve the site experience and functionality.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core site functionality — the site cannot work properly without these.
• Functional cookies: Used to remember your preferred language, game settings, and other personalised preferences.
• Analytics cookies: Collect statistics about website usage, which helps improve the quality of our services.
• Marketing cookies: Used to display relevant offers and promotions — this type of cookie is activated with your consent.

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

7. Your Rights

heybaji live believes you should have full control over your own information. To that end, we uphold the following rights:

• Right to access: If you want to know what information we hold about you, contact our support team.
• Right to rectification: You may request correction of any incorrect or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted — provided there is no legal obligation requiring us to retain it.
• Right to object to processing: You may object at any time to your information being used for marketing communications.
• Right to data portability: You may request to receive the information you have provided in a structured, commonly used format.

To exercise any of these rights, contact us. We will do our best to respond to your request as quickly as possible — and within 30 days at most.

8. Protection of Minors

heybaji live strictly enforces a 21+ age policy. Opening an account or using any service on this platform is strictly prohibited for anyone under the age of 21.

Age verification is mandatory at registration. If a user creates an account using false information despite being a minor, we reserve the right to close that account immediately and delete the relevant information.

For more information on the protection of minors and responsible gaming, please read our Responsible Gaming page, which provides detailed guidance on these matters.

9. Policy Changes and Updates

heybaji live may update this privacy policy from time to time to keep pace with changes in technology, law, or business circumstances.

If any significant changes are made, we will clearly announce them on the website and notify registered users by email. Continued use of the service after any changes will be treated as consent to the updated policy.

The date shown at the top of this page indicates when it was last updated. You may also read our About Us page to understand the overall terms of our service, where heybaji live's ways of working and values are set out.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise any rights regarding your information, please get in touch with us. Our data protection team is able to assist in both Bengali and English.