heybaji live
Terms and Conditions
Please read all the terms below carefully before using this platform. By registering or accessing the site, you are considered to have accepted these terms.
Definitions and Applicability
In this document, "Platform" or "Site" refers to all web services, mobile applications, and related digital services of heybaji live. "Member" or "User" refers to any person who visits this platform, whether or not they have completed registration. "Company" refers to the authority operating heybaji live.
These terms apply to users in Bangladesh and will be interpreted in accordance with the laws of Bangladesh. By accessing the platform or using any service, the member acknowledges that they have fully read and accepted these terms.
For more details about the Company, please read our About Us page, which describes the services and company background.
Membership Eligibility and Account Registration
2.1 Age Requirement
21+ To open an account on heybaji live and use any betting or casino services, the member must be at least 21 years old. Providing the correct date of birth at registration is mandatory. The Company may request proof of age verification at any time. Providing false information about age will result in immediate account closure and the balance may be forfeited.
2.2 Single Account Policy
Each member may operate only one account. Multiple registrations from the same person, same IP address, same device, or the same bank or mobile banking account are strictly prohibited. In such cases, all associated accounts will be closed.
2.3 Accuracy of Registration Details
Name, date of birth, mobile number, and payment method details provided at registration must be accurate and up to date. Providing incorrect information may delay withdrawals or cause account verification to fail. Contact the support team if any details need to be changed.
2.4 Identity Verification (KYC)
For withdrawals above a certain amount, or at the Company's discretion at any time, a member may be asked to submit a copy of their national ID card, passport, or equivalent identification. Withdrawals may be temporarily held until KYC is completed.
Account Security
Members are required to keep their username and password confidential. Sharing login details with any third party is strictly prohibited. If unauthorised access to the account is suspected, the support team must be notified immediately.
heybaji live uses SSL encryption and modern cybersecurity practices to keep members' personal and financial information secure. However, if a member carelessly discloses their own information, the responsibility lies with the member.
To learn more about how personal information is collected and kept secure, please read our Privacy Policy.
Deposits and Withdrawals
4.1 Deposit Methods and Limits
heybaji live currently accepts deposits via the following methods: bKash, Nagad, Rocket, and bank transfer (Sonali Bank, Dutch-Bangla Bank, BRAC Bank, and other selected banks). The minimum deposit amount is ৳200.
4.2 Withdrawal Methods and Timeframe
Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 5–30 minutes, though delays may occur due to KYC verification or exceptional circumstances.
4.3 Payment Account Matching
The mobile banking or bank account used for deposits and withdrawals must be in the registered member's own name. Transactions through third-party accounts are not accepted.
4.4 Funds from Illegal Sources
Depositing funds from any illegal source is strictly prohibited. In the case of suspicious transactions, the Company may suspend the transaction, place the account under investigation, and notify the relevant authorities where applicable.
Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 will add ৳1,500 in bonus, giving a total balance of ৳2,500, and a wagering requirement of ৳1,500 × 15 = ৳22,500 must be met before the bonus can be withdrawn.
5.2 Wagering Requirements
For any bonus, the bonus amount cannot be withdrawn before wagering it 15 times. The full balance remains active together — only the original deposited amount (excluding the bonus) is not withdrawable before the wagering requirement is met.
5.3 General Bonus Terms
- Each member may use each promotion only once.
- Bonuses are not cash and cannot be withdrawn directly.
- Attempting to use a bonus without meeting the promotion's terms may result in account cancellation.
- The Company reserves the right to change or cancel any promotion at any time.
- Attempts to claim bonuses through multiple accounts or fraud will be considered void.
Betting and Gaming Rules
6.1 Finality of Bets
Once confirmed, a bet cannot be changed or cancelled, unless it was accepted incorrectly due to a technical error. In such cases, the Company will make a decision following an investigation.
6.2 System Errors
The Company reserves the right to void bets won on the basis of odds or payouts displayed abnormally due to software, server, or network errors. In such cases, the original stake will be returned.
6.3 Basis for Match Results
For sports betting, the official results of the relevant sports governing body are used to determine outcomes. For cricket, the results announced by ICC, BPL, or IPL authorities will be considered final.
6.4 Maximum Winnings Limit
The Company reserves the right to set a maximum payout limit on a single bet or single event. This limit will be clearly stated in the relevant betting market.
Prohibited Activities
The following activities are strictly prohibited on heybaji live:
- Accessing or using another member's account.
- Intentionally exploiting any bug, error, or inconsistency in the platform.
- Placing bets using automated software, bots, or scripts.
- Attempting to cheat or coordinate bets against the game or betting system.
- Attempting to launder money or channel illegal funds through an account.
- Registering under a false identity or using another person's identity.
- Creating multiple accounts for the purpose of abusing bonuses.
- Threatening, harassing, or abusive behaviour toward other members on the platform.
In the event of a violation of these rules, the Company reserves the right to close the account, forfeit the balance, and take legal action if necessary.
Limitation of Liability
heybaji live makes every effort to maintain the quality of services provided through its platform. However, the Company will not be liable in the following situations:
- If a game or bet is disrupted due to an internet connection failure or a problem with the user's device.
- If any loss occurs due to a problem with a third-party game provider's server or software.
- If a member carelessly discloses their own login details or provides incorrect payment information.
- If the service is temporarily unavailable due to unexpected system maintenance or a technical outage.
The Company performs regular maintenance to avoid unexpected service interruptions and makes efforts to notify members in advance of significant maintenance.
Account Closure and Suspension
9.1 Closure by the Company
The Company may suspend or close an account without prior notice in the event of a rule violation, suspected fraud, age-related discrepancy, or prolonged inactivity. The Company's policy regarding the balance of inactive accounts will apply.
9.2 Closure by the Member
Any member may request to close their account by contacting the support team. Any pending transactions must be settled before the request is processed.
9.3 Voluntary Break (Self-Exclusion)
As part of the responsible gaming policy, members may voluntarily restrict their account for a set period. For more details, please read our Responsible Gaming Guide, which outlines the self-exclusion and limit-setting process.
Changes to Terms
heybaji live reserves the right to change these terms and conditions at any time. In the case of significant changes, registered members will be notified via their registered email or through platform notifications.
Continuing to use the platform after updated terms are published will be considered acceptance of those changes. Members are advised to visit this page regularly.
Contact and Complaints
For any questions or complaints about these terms, please contact the heybaji live support team. Live chat and email support in Bengali and English is available 24 hours a day, 7 days a week.
Support Email: [email protected]
After a complaint is submitted, the Company will investigate within a reasonable time and provide a written response. For general questions, visit our FAQ page, where you will find answers to common questions about accounts, payments, and games.